September 13, 2011

Do you like this?

Artists, crafts(wo)men and DIY entrepreneurs rejoice! Etsy, the biggest international online market for home and handmade products will be hosting its first ever conference on small business and sustainability in Berlin, Hello Etsy (Sep 17-19 @  eWerk).

Join entrepreneurial Wunderkinder from all over the world for two days of lectures, workshops and get-togethers in the Germany’s oldest preserved power plant. To ensure that some locals can stay local, the conference will be simultaneously broadcast in New York and London.

We asked Five Questions to Etsy’s European CEO, Matt Stinchcomb.

Why Berlin as European HQ?

We picked it because culturally we thought it was the right fit for Etsy.  Also, because it is less expensive than say, London, it allows us to do rad things like Etsy Labs, where we host free educational/DIY events, and have all the tools to hand make whatever we want.

What is the difference between European and American DIY cultures?

I don't see vast differences in the kinds of things offered in Europe vs. the US. On Etsy you can find unique products from all over the world, some very traditional, some very untraditional.

You’ve become such a global business. Is there a danger of abandoning your own credo: small, human-scale, local economies?

My goal has always been to stay small as we grow big. We have about 230 employees worldwide, and just hired our first office ecologist to make sure that we are focusing on our own sustainability etc. This year on Etsy, our members will sell $600,000,000 worth of things, and keep 96.5% of that. We pay people fairly, have created a very human-friendly work place, and know that our growing larger is a sign of the health and success of all of our community.

What about competitors like German daWanda?

At first I was wary of the clones, but I have changed my tune. As far as I am concerned, the more people highlighting the value of supporting micro-producers and buying handmade and vintage directly from them, the better.

I am not sure what daWanda's plans are, but we see Etsy as much more than just a place to buy and sell handmade and vintage goods. We have big ideas and a big vision.

What are these ideas and visions?

Last year we transacted in 180 countries. We are working on becoming a platform for building and supporting connected, community-based economies around the world.


September 13, 2011

Comments (2)

Comment Feed

We <3 Etsy!

We met Etsy's Team Strategy Leaders for dinner last night. Among those invited were local (LA - based) entrepreneurs.

We're honored and impressed by's support of teams.

Pretty Pink Ponies more than 1 years ago

Etsy has very poor customer service

I have been trying desparately to resolve an issue with them but I have found ETSY HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. NO PHONE NUMBERS TO CALL, so I am emailing anyone I can find who is involved with Etsy.

I have a serious issue. Etsy suspended and then deactivated my shop because 1 buyer filed a complaint and refused to close the dispute. More than trying to assist me, they have driven my business away.

How did you find a phone number for Etsy? I need to contact someone by phone because every time I email them I seem to get somebody different with a new hoop for me to jump through.

Please help if you can.

Donna Celli
United States of America

more than 2 years ago

flatrentals sprocket 300px


April 16, 2014


April 17, 2014


April 18, 2014


April 20, 2014


April 21, 2014


April 22, 2014